DIREX S.A., as a personal data administrator, collects and processes certain personal information about individuals obtained through the use of this website, namely: www.direx.bg
This Privacy and Data Protection Policy governs the manner in which DIREX S.A. (also referred to herein as the "Administrator") collects, uses, maintains, stores and discloses personal information so as to comply fully with the legal requirements of Bulgarian and European legislation.
1. Collection of Information
DIREX S.A. may collect two types of information about you:
a) Personal Information (including, without limitation, name, address, telephone number, email address, date of birth, and billing information), which may be collected from you when you voluntarily provide the same through the following, but not limited, methods: (1) registering and creating a customer number; (2) participating in surveys and other promotions available on the Website; (3) communicating with us through our contact form provided on the Website or through "Customer Service" by telephone;
b) Aggregate information generated by DIREX S.A. systems that is not personally related to you. The Administrator receives certain information in automated ways when you visit the Website, such as the IP address of the device you are using to connect to the Internet and which pages you have visited. By collecting this information, we learn how to best design the Website for our visitors and understand what products and services you prefer. DIREX S.A. collects this information through various means, such as cookies (please see "Cookies and Tracking" below).
Failure to provide the necessary personal information upon request may result in the inability to provide certain services. DIREX S.A. may collect additional information from you in connection with promotions, as well as any information you provide when you communicate with the Administrator, for example through the Customer Service or participation in surveys.
2. Disclosure of information
3. Use of Information Collected
DIREX S.A. collects and stores information about each shipment it processes in order to effectively perform the services offered to customers. The Administrator uses information about its customers, their shipments and activity in order to: (a) confirm your identity and assist you in the event of a forgotten password or login credentials for any of the Administrator's registration services; (b) assist you in providing and improving the services you have requested; (c) communicate with its customers regarding additional services that may be useful to them; (d) pursue its own business interests and internal objectives, develop and administer this site, analyze trends in the
4. Cookies and tracking
This Website uses a cookie data package that is transferred to your computer's hard drive and which may identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g. Internet Explorer, Safari, Firefox , plus browser version), location (to determine from which country you are accessing the Website) and other user information (e.g. your username).
DIREX S.A. may use the information collected by cookies to: a) monitor traffic patterns to and from the Website; b) allow you to access the Website, use certain services, and visit areas of the Website that are for registered users only.
5. Content providers, advertisers and partners
6. Consent and Opt-Out
7. Protection of your personal information
The security of your personal information is of the utmost importance to DIREX S.A. The Administrator recognizes industry standards and uses appropriate administrative, technical and physical security safeguards to protect the personal information you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. In order to best protect your personal information, DIREX S.A. uses several security techniques, including secure servers, all personal information provided by you is encrypted before leaving your browser using SSL 128-bit RC4 encryption technology.
DIREX S.A. will review and improve these measures periodically as necessary. It is important to protect yourself from unauthorized access to your login credentials, including your password. The Administrator asks you to keep in mind that no method of transmission over the Internet or for electronic storage is 100% reliable, therefore DIREX S.A. cannot guarantee the absolute security of your personal information.
8. Disclosure of Information Abroad
In view of the services DIREX S.A. provides to its customers, it is possible that the Administrator may transfer your collected personal information to countries other than the country in which you originally provided it. These countries may not have the same data protection laws as the country in which you provided the information. When transferring your information to other countries, DIREX S.A. will protect the same as described in this Privacy Notice. Also, the Administrator may disclose your personal information, as required or permitted by law, to law enforcement and regulatory authorities and governments for security purposes, as well as for customs purposes.
9. Storing, collecting and updating information
10. Right to erasure (right to be forgotten)
Any person whose data is processed by DIREX S.A., shall have the right to request from the Controller the erasure of the personal data relating to him or her without undue delay, and the Controller shall have the obligation to erase the personal data without undue delay, where: a) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed; b) the person withdraws his or her consent on which the processing is based and there is no other legal basis for the processing; c) the person objects to the processing and there are no lawful grounds for the processing which prevail; d) the personal data
If you believe that your rights in relation to the protection of personal data have been violated by DIREX S.A., you have the right to refer the matter to the competent court as well as to the Commission for the Protection of Personal Data at. "Prof. 02/91-53-518, e-mail: firstname.lastname@example.org, website: www.cpdp.bg
The DIREX S.A. Privacy Officer can be contacted at 0885988777 and by e-mail - email@example.com